FAQs – Onemisi

Frequently Asked Questions (FAQs)

What does Modern Integration Solutions Inc. (MISI) do?
MISI specializes in manufacturing and supplying high-quality warehouse racking systems. We work closely with dealers and select direct businesses to provide efficient storage solutions for warehouses, distribution centers, and industrial facilities.
Where is your racking manufactured?
Our racking systems are fabricated in Thailand, ensuring high-quality production while maintaining cost-effective solutions for our customers.
What industries do you serve?
We work with dealers and businesses across multiple industries, including:
– Warehousing & Logistics
– Retail & E-commerce
– Cold Storage & Food Distribution
– Manufacturing & Automotive
– Pharmaceuticals & Medical Storage
Do you provide custom racking solutions?
Yes! We offer custom-engineered racking systems based on your storage needs,
warehouse space, and load capacity requirements.

What types of racking systems do you offer?
We offer a variety of racking solutions, including:
– Selective Pallet Racking – Standard storage with easy access
– Drive-In & Drive-Through Racking – High-density bulk storage
– Push-Back & Pallet Flow Racking – FIFO/LIFO storage solutions
– Cantilever Racking – For long, bulky materials like pipes or lumber
– Carton Flow & Pick Modules – Optimized for order fulfillment
– AS/RS & Automated Storage Systems – For high-tech warehousing
Do you offer installation services?
Yes, we provide professional installation services to ensure your racking system is safely and correctly installed according to industry standards.
Do you have racking in stock?
Yes! We have material in stock that allows us to offer quick-ship ready inventory for standard racking systems. This ensures a faster turnaround for urgent projects.
What if I need a custom racking system?
For custom projects, lead times typically range between 50-60 days, as they require fabrication in Thailand and overseas shipping by cargo vessel.
Can your racking be used in cold storage environments?
Absolutely! We offer cold storage-compatible racking systems designed to withstand low temperatures in refrigerated warehouses.
What is the weight capacity of your racking systems?
Our racking is engineered to handle light to heavy-duty loads, depending on your needs. Weight capacities vary by system and can be customized.

How can I place an order?
You can place an order through:
– Our dealer network – Contact one of our authorized dealers
– Direct inquiry – Reach out via our website inquiry form
– Phone or Email – Call 1-888-663-6474 or email sales@onemisi.com
Do you offer warehouse layout design services?
Yes! We provide warehouse space optimization and layout design services to help you maximize efficiency and storage capacity.
Can I request a site visit before ordering?
Yes, we offer on-site evaluations to assess your space and recommend the best racking system for your facility.

Do you ship internationally?
Currently, we focus on serving customers across the United States, but we can discuss international shipping upon request.
How long does delivery take?
– Quick-ship inventory: Ready for immediate dispatch.
– Custom orders: Lead time is typically 50-60 days, including overseas shipping.
Do you provide racking installation training?
Yes! If you prefer to install the racking yourself, we can provide installation guides and training to ensure proper assembly.

Do your racking systems comply with safety regulations?
Yes, all our racking systems meet OSHA, ANSI, and RMI (Rack Manufacturers Institute) standards to ensure safety and durability.
How often should racking be inspected for safety?
We recommend regular safety inspections at least once a year, or more frequently if your warehouse experiences high usage, impacts, or environmental stress.
Can you help with racking permits?
Yes, we offer guidance on permit requirements and compliance with local building codes and fire regulations.

What should I do if my racking is damaged?
If you notice damage, do not use the affected section and contact us immediately for an inspection and repair/replacement options.

Do you offer maintenance services?
Yes, we provide racking inspection and maintenance services to ensure your system remains in top condition.
Can I expand my existing racking system later?
Definitely! Our modular racking systems allow for future expansion as your storage needs grow.
How can I contact support?
For any inquiries, you can reach our customer support team at:
Phone: 1 (888) ONE-MISI
Email: support@onemisi.com
Visit Us: 11281 Citrus Ave, Fontana, CA 92337